We Except LAY-BUY as well

How Lay-By works 

The affordable payment option for customers buying products for future dated events. Once fully paid you will receive your purchased items.

Payment Method
    • Consumer is presented PUT IT ON LAY-BUY powered by PayPal in merchant’s checkout, and selects method
    Confirm Order
    • Consumer selects down-payment % to pay today (Minimum Deposit Amount of 20% is required)  and how many months they want to pay-off the balance (Maximum Number of Months to pay is 3 months)
    PayPal
    • Consumer is taken to PayPal’s landing page Consumer pays the down-payment today with their PayPal a/c or their credit card. PayPal then sets up the LAY-BUY payment plan between consumer and merchant. PayPal then sends two email notifications to merchant and consumer. (One for the down-payment and another that a payment plan has been setup) Note: if buyer does not have a PayPal a/c, they will pay with their credit card today and a PayPal a/c is setup for the LAY-BUY payment plan payments ORDER
    Order Placed (pending)
    • Down-Payment monies are paid into merchant’s PayPal account. Order is placed in Shopify with status ‘pending’. LAY-BUY payment plan details are auto populated the LAY-BUY App that resides within your Shopify store Apps menu.
    Payment Plan
    • Cronjob fetches all the instalment payments on their due date from PayPal / Lay-Buys server and updates the payment plan in LAY-BUY App from status ‘pending’ to ‘complete’. PayPal then sends an email notification to merchant and consumer for the payment.
    Order Updated (Processing)
    • Final instalment payment is paid in PayPal, fetched on due date from PayPal / Lay-Buys server. Payment Plan profile is cancelled in PayPal so no more monies are auto paid from consumer’s PayPal account. Payment Plan in LAY-BUY App is updated from status ‘pending’ to ‘complete’. Cronjob runs and fetches final payment and updates Order in Shopify from ‘pending’ to ‘paid’ status for merchant’s fulfilment. PayPal then sends an email notification to merchant and consumer for the payment. And at final payment PayPal sends notification to both buyer and merchant that payment profile in PayPal has been cancelled, so no more automated payments paid from buyer.
    Order Fulfilled
    • Merchant delivers product/s to consumer
    Revise
    • a Lay-Buy A consumer can revise a LAY-BUY order at any time while the LAY-BUY is in ‘pending’ status. The process involves the merchant revising the payment plan from the LAY-BUY App. The revise feature enables consumer to settle outstanding balance today via a ‘buy-now’ option or extend the term of the LAY-BUY via a ‘lay-buy’ option. When payment plan is revised by merchant in LAY-BUY App, the consumer is sent an email with the payment link embedded in email. At this time the payment plan status is changed to ‘revise requested’ until payment is made by consumer. The consumer then clicks on payment link, is taken to PayPal and then makes payment. If revision was in settlement (buy-now), then processes 6 and 7 are triggered. If revision was to extend LAY-BUY, then a down-payment is paid on the day and a new payment plan is populated in LAY-BUY App against same Shopify order number. The payment plan status for the revised plan then changes to ‘revised’ and the new payment plan has status ‘pending’. The ‘pending’ plan is then the new payment plan for the Shopify order. The Shopify order number remains the same. PayPal sends email notifications to merchant and consumer for these payments.
    Cancel a Lay-Buy
    • A consumer can cancel a LAY-BUY order at any time while the LAY-BUY is in ‘pending’ status. The process involves the merchant cancelling the order from within their Shopify admin panel. When an order is cancelled in Shopify, no refund is done. The cancel feature involves merchant cancelling the payment plan in PayPal and refunding the consumer all monies paid to-date for the LAY-BUY, less the ‘cancellation fee’ they have stipulated in their T&Cs. PayPal sends email notifications to merchant and consumer that payment plan has been cancelled.
    Refund a Lay-Buy
    • As stated above all refunds are done from within PayPal

    CUSTOMER QUESTIONS & ANSWERS QUESTIONS ANSWERS

    Checkout

    Is it safe & secure

    • All LAY-BUY payments are automatically setup in PayPal

    Can customer select the down-payment % they want to pay

    • Customer is presented with a dropdown to select the down-payment they want to pay

    Can customer select how many months they need to pay-off the balance

    • Customer is presented with a dropdown to select how many monthly instalments

    Cost

    Are there any ongoing costs 

    • No ongoing costs - only a once-off admin fee. Admin fee amount depends on order value

    Are there any interest charges

    • No interest charges ever

    Are there any late fees

    • No late fees ever

    Post Order

    When do I receive the goods

    • Customer receives their goods after their final payment

    How are Lay-Buy instalment payments paid

    • Lay-buy instalment payments are auto-paid from your linked card in your PayPal setup

    How do I ensure all Lay-Buy instalment payments are paid

    • Customer to ensure there is always funds available

    Can a customer manually make payments towards their Lay-Buy order

    • No - all Lay-buy payments are automated via a recurring profile in your PayPal setup

    Can a customer settle a LAY-BUY earlier

    • Yes - please contact store to revise payment plan.

    What happens if a payment is missed

    • PayPal will then auto attempt again in 5 days, two more times

    Is the customer and merchant told about a missed Payment

    • Yes, PayPal send an email notification to both parties

    How does a customer catch up a missed payment

    • Seller will invoice customer for missed payment, and move status in SHOPIFY to paid

    Can a customer see their payment plan

    • Yes, you can login to your PayPal account – go to settings >> payments >> pre-approved payments